FAQs

FAQs

Emergencies

What illness or injury is considered an emergency?

A pet emergency includes severe bleeding (that doesn’t stop within five minutes), choking/difficulty breathing/constant coughing and gagging, injuries to the eyes, inability to urinate or have a bowel movement (as well as pain with either), seizures and/or staggering, and many more that you can find here. When in doubt, bring your pet to us for an evaluation.

Do I need to contact or go to my family veterinarian first?

No. If your family veterinary clinic is closed or extremely busy when your pet becomes ill or injured, consider Burleson Animal Emergency Hospital a resource at any time day or night. Our team will work in partnership with your veterinarian as a resource in case of emergency, and will forward all information, images, and medical records after your fur baby is discharged from our hospital.

What do I do if my pet is injured?

A severely injured pet may be aggressive toward you, so it’s important to first protect yourself from injury. There are ways you can help your injured pet prepare for transport to the closest care provider.

Click here to learn more about handling injured pets. 

What do I do if my pet may have eaten something poisonous?

Pets get into things, and if you think your pet has eaten something toxic, please call either your veterinarian, Burleson Animal Emergency Hospital 817-900-2000, or the ASPCA Animal Poison Control Center 24-hour hotline at (888) 426-4435 (a fee may apply). At the Poison Control Center, expert toxicologists will consider the age and health of your pet, what and how much they ate, and then make a recommendation for best next steps.

What items should I have in a pet first aid kit?

Just as you keep a first-aid kit on hand for the humans in your family, it is essential to have a pet first-aid kit readily accessible at all times, including one at home and one for when you’re out and about.

Always remember that any first aid administered to your pet should be followed by immediate veterinary care. First aid care is not a substitute for seeing a veterinarian, but it may save your pet's life until it receives professional treatment.

Visit our First Aid Kit page to learn about what to put in your kit.

Sad dog lying down and looking up against white background

Details & Logistics

What is your address and phone number?

Burleson Animal Emergency Hospital is located at 12600 South Fwy. in Burleson, Texas, right at exit 39 on i35W. We are in the McAlister Square retail complex between Baylor and Academy, and share a parking lot with Baylor Emergency Center.

Our phone number is (817) 900-2000. Please call us if possible, if you are headed over so we may assist you promptly when you arrive.

Text "map" to 817-900-2000 for directions.

What are your hours?

Burleson Animal Emergency Hospital is open 24 hours a day, seven days a week, and 365 days a year. No appointment is ever needed.

What information should I bring with me to the hospital?

Bring the names of your pet’s current food and medications. If you believe your pet has eaten something poisonous, bring the label or container of the suspected substance with you. Also bring the name of your family veterinarian if you have one.

Is there always a veterinarian at the hospital?

Yes. A highly skilled emergency veterinarian is always available at to care for your beloved pet.

How long will my wait time be?

As in human healthcare, we triage each patient and tend to the most critical ones first. It is never our intention to have you and your pet wait any longer than is absolutely necessary to be cared for. We strive to see your pet as soon as possible. If possible, please call us at (817) 900-2000 before you bring your pet so that we are ready for your arrival.

Lying gray cat. Isolated on white.

Payment

Will I be told how much treatment will cost before it is provided?

All treatment costs are discussed with you before treatment begins.

What are my payment options?

We understand that the cost of emergency veterinary care may be unexpected. Our goal is to help you make the best choices for your pet by offering several convenient payment options:

  • Cash
  • All major credit cards (MasterCard, Visa, American Express, Discover)
  • Use our easy and secure online credit card option. Click here.
  • CareCredit or ScratchPay (low- or no-cost financing plans for qualified applicants), among other options
  • If an out of town family member or friend wishes to pay for care, we can email them an invoice for review and online credit card processing, or take payment information over the phone
  • We are happy to assist you with pet insurance forms as well

Text the word "pay" from your cell phone to (817) 900-2000 for a list of payment options and links to each one.

Do you accept pet insurance?

At this time, Burleson Animal Emergency Hospital does not contract with any pet insurance plans, but we can help complete the forms that you submit to your insurance company. Please ask us for more information.