WE ARE OPEN FOR CURBSIDE DROP-OFF AND PICKUP ONLY
Pet owners will not be permitted to enter the hospital until further notice.
Client communication and payment will be handled by phone and/or electronically.
Please call ahead to let us know you are on your way.
ONLY ANIMALS ARE BEING ALLOWED INSIDE THE HOSPITAL.
CALL OR TEXT 817 900 2000
OR USE THE DOOR INTERCOM TO SPEAK TO A MEMBER OF STAFF
Estamos admitiendo pacientes desde la entrada. Puede dejar sus mascotas en el hospital y recojerlos luego.
Solo animals estan permitidos en el hospital. Porfavor llame o envie un mensaje de texto a 817-900-2000. Puede Tambien usar el intercom para hablar con uno de nuestros representantes al cliente.
Usted tiene que permanecer en el carro estacionado los predios del hospital. NO se puede ir sin el permiso del veterinario.
WHAT TO EXPECT UPON ARRIVAL:
Immediately upon handing your loved one to our caring staff member in the reception area, you must exit the hospital. You will not be allowed to accompany your pet in to the hospital. Your pet will be taken straight in to the treatment area for assessment.
While we assess your pet, we ask that you return to your vehicle and begin filling in the required paperwork. To expedite this, we have online forms you can complete using your cellphone or tablet. Just text the word “help” to 817 900 2000 to receive a link to the paperwork online. If you have a passenger, have them complete the paperwork on route to us. Do not attempt to complete this paperwork whilst driving.
Other than stabilizing critical patients, we will not begin any treatment until we have first obtained your consent. Once we have received your paperwork we will call you to let you know we have it, we will update you on the status of your loved one and go over a treatment plan as necessary.
Billing will be handled electronically, and you will be able to pay online prior to treatment.
For clients with hospitalized pets, we will call once a day with an update and when there are any significant changes to your pet's condition.
The care of your loved one remains our top priority. Please be patient when waiting for replies to texts or waiting to speak to one of our medical team.
To Our BAEH Community,
Burleson Animal Emergency Hospital is closely monitoring the ongoing Coronavirus 2019 (COVID-19) pandemic. As the situation continues to change rapidly, our top priority remains the health, safety, and well-being of our community, on and off the Hospital property. The Hospital remains open and operational with appropriate measures to protect the health of the community. We will continue to update the community regularly to keep you informed of additional measures.
Hospital Closure Concerns: Unless directed by the local health authorities, CDC or DSHS, and as long as our personnel remain healthy, our hospital will remain open. The ramifications of the closure of any medical care provider may seem daunting, but we will not risk the health and safety of our clients, staff members, their families, pets and our community.
The practicing of preventative measures, including excellent personal hygiene, is the best way to prevent the spread of communicable disease and illnesses. Our hospital team is monitoring themselves and family members for whom they provide care for signs and symptoms of illness and will stay home as necessary to prevent spreading illnesses to others.
We are following Texas Health Department, Center for Disease Control (CDC) and World Health Organization (WHO) recommendations. We already have a very thorough process for the disinfection and cleaning of our entire facility including animal and human common areas; however, we will adjust procedures should new challenges arise and as directed by health authorities.
Practice Self-Care: Follow the CDC’s recommendations which include but are not limited to the following:
- Avoid close contact with sick people, and stay home when you are sick.
- Clean your hands often with soap and water for at least 20 seconds, scrubbing all surfaces, especially after you have been in a public place, or after blowing your nose, coughing or sneezing.
- If soap and water are not readily available, apply a hand sanitizer which contains at least 60% alcohol to visibly clean hands, covering all surfaces and rubbing them together until they feel dry. DO NOT wipe them dry.
- DO NOT touch your eyes, nose and mouth with unwashed hands.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces per CDC guidelines.
- Follow the CDC’s recommendations for using a facemask: “If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply, and they should be saved for caregivers.”
Burleson Animal Emergency Hospital